Provides Tyler software and hardware support for employees from various departments such as Sales, Solutions Consultants, and Implementation/Professional Services. Maintains and reports on hosting center environment to ensure proper performance and functionality for our clients. Reviews and reports internal statistics, and makes recommendations based on data collected. As

Plans efficient route and method to drive to property locations, getting in and out of vehicle. Physically walks around property and examines all buildings to determine required property characteristics on various properties including the most complex properties. Verifies residential/agricultural and/or commercial/industrial property location by associating information fr

Bachelor's Degree in Computer Science, Software Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. 7+ years of experience as a web developer or software engineer. Be well versed in design best practices and patterns. Be able to solve technical problems in a manner that is sc

Provide high quality phone and email support of Tyler's New World Public Safety software applications Perform extensive troubleshooting of key software and hardware components to closure Take ownership of technical incidents and coordinate resolution with product development team when necessary Replication of complex customer issues Train customers in system operation and

Work with the RFP Team members to identify which pieces of content in the RFP library will be moved into Qvidian. Upload the content into Qvidian including entering appropriate document tags to assist with ease in searching. Review and update documents to ensure proper text styles are in place to allow for the document to pull into an RFP template with correct fonts and h

Drive performance management activities such as performance evaluations process, performance improvement plans and terminations. Partner with divisional and business unit leadership to identify and develop talent and engagement solutions that reflect and enhance the Tyler culture. Partner with the business in developing strategy to identify and address risk, and achieve o

Provide end to end financial support for corporate teams, create periodic forecasts, plans, analysis, and reporting Ensure data integrity and consistency in reporting Develop consultative relationships with corporate leaders; understand their challenges and make improvements to existing processes Generate new financial insights using analysis and decision support tools Fa

Develop and execute marketing plans for Tyler products that include lead generation initiatives, sales collateral, trade advertising, media relations, events marketing, and divisional communications. Position multiple products within the same functional areas based upon factors that include functional differentiation, client size, market segment, and future development pl

Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through remote Teams sessions. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of c

Establish and maintain collaborative relationships with support, development, implementation and other management teams to identify and coordinate subject matter experts to develop and deliver educational content. Deliver training programs as needed that are developed for team members and ensure that new employees are provided the tools and information to be successful. F

Provide professional services such as consultation and education to clients on Tyler product APIs and data exchange tools. Design and conduct knowledge transfer sessions on site or through webinars. Perform consultation/analysis of client business model to identify and document client requirements regarding integration with in scope Tyler products. May identify and docume

Process billings and generate invoices for Tyler in accordance with contract specifications. Set deferred revenue schedules in accordance with established procedures to ensure compliance with US GAAP and Tyler revenue recognition policies. Resolve billing issues that may arise. Input projects into Tyler's Professional Services Automation (PSA) tool. Set up budgets and bil

Develop the implementation project plan and officially start projects by conducting kick off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan. Work with the sales team as the contract is si

Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis o

Press Release Writing Drafting press releases to announce company news, product updates, and community initiatives. Ensure content is accurate, engaging, and aligns with Tyler Technologies' messaging. Local Media Storytelling Collaborating with team members to identify and source content for local media stories, showcasing Tyler Technologies' impact on communities across